Terms and Conditions
UK Customers Only- At the moment we do not trade outside the UK.
All orders will be processed within 3 days of payment.
Payments must be made via Pay Pal at the time the order is placed. You do not need a Pay Pal account to pay via Pay Pal. Orders that are not paid for at the time of ordering will not be processed unless we are contacted within 7 days for a request for alternative payment. Other payment methods are by cheque in the post, orders paid for in this way will not be processed until cheque is cleared. BACS payments are also accepted and bank details will be given on request, again orders paid in this way will not be processed until payment has cleared.
All orders recieved will be sent via Royal Mail. Standard delivery cost is £3.99 for all orders no matter what size.
At the moment this site is for UK customers only.
Prices and Weights
All prices include VAT and all weights are approximate.
Damaged Goods Returns
Returns will only be excepted if the fault lies entirely with Silvermoonherbs.com. Any problems or faults must be raised with Silvermoonherbs.com within 14 days of reciept of your order. Returns from cancellations must be returned in original packaging and undamaged.
You have the right to cancel your order within 7 days of recieving your order.
Full refunds will only be issued if the fault lies entirely with Silvermoonherbs.com and will be processed on receipt of the return of the item/s. Refunds for cancelled orders will be issued immediately if the order has not yet been posted. If the cancelled order has already been posted then the consumer must pay to return the order (not refunded) on which a refund will be issued on reciept of return.
Your personal details will not be shared with anyone. We keep names, addresses and email addresses purely for our records and may use these details to send promotional information reguarding Silvermoonherbs.com only.